Hey There,

Welcome to our Tech Bulletin.

From time to time, the platforms and solutions you rely on receive updates, new features, security enhancements, lifecycle changes, and firmware updates. Rather than letting those changes quietly happen in the background, we want to keep you in the loop.

This bulletin is designed specifically for our clients and highlights relevant updates to the products and platforms you use. Our goal is to help you understand what’s new, what’s changing, and take a proactive approach to technology updates, firmware upgrades, and product lifecycle planning.

CRITICAL PRODUCT UPDATES

Several access control and LPR hardware models used in Genetec environments are approaching or have reached key lifecycle milestones. The dates below outline when these devices stop receiving firmware updates and when they will no longer be supported in future Genetec versions.

If any of this hardware is present in your system, planning ahead for upgrades will help ensure continued security, compatibility, and system performance.

Your Next Step:

What this Means?

If your system includes any of the hardware listed above, these dates indicate when devices will stop receiving firmware updates or support within Genetec. After those points, security patches, new features, and compatibility with future platform versions will no longer be available.

Our team is reviewing systems where this equipment may be present. If any of these devices apply to your environment, we may reach out to discuss upgrade options and help you plan ahead.

If you’d like us to review your system or confirm what hardware you’re currently running, feel free to reach out to your account manager or email us sales@primesecured.com.